We have a single, simple purpose – to sustainably grow our business with our motivated workforce, delivering the best customer experience in our sector. At the core of our ambition is to build an organisation recognised for its consistent, high quality customer-focused service.
Our Vision embodies our commitment to actively contribute to the betterment of the communities we serve.
A trusted partner making your community a great place to live, work and visit
As a trusted partner, we aim to enhance the quality of life for residents, create positive working environments, and improve the overall appeal of our communities.
Aligned with our vision, we have our Mission Statement:
To deliver the best customer experience for repairs, planned maintenance, compliance, and the environment by consistently exceeding expectations and improving every day.
Aligned to the vision and mission we have our HTS Group Values :
Succeed by working together
Take responsibility and ownership
Always put safety first
Respect our Customers
Our vision, mission, and values guide us across all the essential elements of our customer delivery.
It is the policy of HTS that all of our activities are carried out in accordance with our business management system, which is BS EN IS09001 compliant.
The aim of our quality management system is to ensure that:
• We deliver a quality service to maintain excellent customer relations
• Customer satisfaction remains at the centre of our business
• Customers’ requirements have been fully understood and met
• All work is carried out consistently to a defined standard
• We have the skills and resources to fulfil customer requirements
• Staff are fully trained and involved in quality improvement
• We strive to continuously improve our systems and procedures
• We only use services that meet our own quality assurance standards
• A professional approach to customer interface is maintained at all times
• Any complaints are dealt with efficiently and within an acceptable time period
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future.
From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.